One inbox for every customer conversation
Run LINE, WhatsApp, Instagram, Facebook Messenger, and web chat in one shared inbox with AI replies , booking flows, multilingual support, and human takeover .
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Scan and start chatting with ChatIQ
Fast customer support, booking workflows, and multilingual AI replies in one channel.
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Features
Operational infrastructure for modern customer communications
Stop juggling disconnected apps and manual translation workflows. Run customer conversations in one platform your team can manage together.
Knowledge-Based AI Replies
Use your own SOPs, policies, and internal docs so AI replies stay grounded in real operational content.
Unified Multi-Channel Inbox
Handle LINE, WhatsApp, Instagram, Facebook Messenger, and website chat in one place with full conversation context.
Booking & Workflow Integrations
Capture appointments and route booking requests into your existing operations stack without changing your team workflow.
Conversation History
Every chat is logged, searchable, and measurable so teams can audit service quality and improve response performance.
AI + Human Agent Takeover
Let AI handle routine requests 24/7, then hand off seamlessly to staff whenever a conversation needs human support.
Real-Time Multilingual Support
Teams can respond in their primary language while customers receive natural replies in their preferred language.
Built for teams that cannot miss inbound conversations
ChatIQ is a unified communications platform that replaces fragmented messaging workflows across channels. Instead of jumping between apps and translation tabs, your team runs one shared inbox with AI coverage, escalation controls, and multilingual service continuity.
Roadmap
Coming soon: customer portal workflows on top of the inbox
- One identity per student, guest, or patient linked to their channel.
- Protected client information in chat: homework, report cards, room details, and similar records.
- Assigned assessments and questionnaires tied to the correct person.
Integrations
Connect every channel into one inbox
Real-time multilingual support across LINE, WhatsApp, Instagram, Facebook Messenger, and web chat with human takeover when needed.
LINE
Business messaging and automation flows.
Twilio-powered WhatsApp routing for bot replies.
Facebook Messenger
Connect Messenger via Twilio in your team integrations.
Instagram DMs
New: connect Instagram messaging for customer support.
WeChat Webview Support (Link-Based)
Support WeChat guests with a branded, mobile-friendly chat link designed for WeChat webview. Guests can open, close, and re-open the chat inside WeChat while staying in-context.
Read WeChat support guideLINE demo shortcuts
Try it yourself
Experience the power of unified customer communications right here. This live demo uses real knowledge content and combines AI automation with operational handoff workflows powered by GPT.
Ask an operational question, test multilingual scenarios, and see how your team can run multi-channel conversations from one system.