Hospitality Solution

Unified multilingual communications for hotels and property teams

ChatIQ helps boutique hotels, serviced apartments, and property managers replace fragmented messaging operations with one platform that combines AI automation, human handoff, and real-time translation.

The core operational problem

Most hospitality teams run guest communications across too many tools. That creates slow response times, inconsistent messaging, and lost revenue from missed inquiries.

Staff juggling multiple messaging apps and missing context.

After-hours inquiries waiting until next morning.

Manual copy-paste translation slowing every response.

No single conversation history for quality control.

How ChatIQ supports hospitality teams

Unified Multi-Channel Inbox

Consolidate LINE, WhatsApp, Instagram, Facebook Messenger, and web chat into one operational workspace.

AI + Human Agent Takeover

Automate routine guest questions, then let staff step in instantly when conversations need a human touch.

Real-Time Multilingual Support

Staff can type in Thai or English while guests receive fluent replies in their preferred language.

24/7 Coverage for Inquiries

Keep response continuity outside office hours to reduce booking drop-offs and missed opportunities.

Knowledge-Based Replies

Ground AI responses in your own SOPs, FAQs, and policy documents for consistent operational answers.

Service Quality Visibility

Track conversation history and analytics so managers can monitor performance and improve workflows.

See it in a real workflow

We can walk your team through a hospitality-specific demo covering multilingual guest messaging, after-hours response handling, and agent takeover scenarios.