Privacy Policy
Effective date: November 11, 2025
We care deeply about the privacy of our customers and end users. This Privacy Policy explains what data we collect, how we use it, and the choices available to you.
Information We Collect
- Account data: name, email address, authentication tokens, team membership.
- Customer content: documents, prompts, and chat messages uploaded to the platform.
- Usage data: analytics about feature usage, device type, IP address (for security and rate limiting).
How We Use Data
- Deliver and improve the chatbot experience for your team.
- Provide customer support and respond to inquiries.
- Monitor the platform for abuse, fraud, and security threats.
- Generate anonymized analytics to understand adoption and performance trends.
Sharing & Disclosure
- We do not sell personal information to third parties.
- Trusted sub-processors (e.g., Vercel, Supabase, OpenAI) receive data only as needed to operate the service.
- We may disclose information if required by law or to respond to valid legal requests.
Data Retention & Deletion
Customer content is retained while your subscription remains active. Deleted documents and embeddings are removed within 30 days. If you cancel your team, all associated data is purged within 30 days unless otherwise required by law.
Security
We implement encryption in transit and at rest, role-based access controls, and detailed Row Level Security policies. See our Security page for more information.
International Transfers
Data may be processed in the United States or other regions where our infrastructure partners operate. We ensure appropriate safeguards are in place for cross-border transfers.
Your Rights
- Access or export your personal data.
- Request corrections or deletion, subject to legal obligations.
- Object to processing for marketing or analytics.
Requests can be sent to privacy@teamchatcode.com.
Cookies & Tracking
We use essential cookies for authentication and session management. Optional analytics cookies are disclosed separately, and you can opt out at any time.
Changes to this Policy
We may update this Privacy Policy periodically. When we do, we will notify you by email or via an in-app notice. Continued use of the service constitutes acceptance of the updated policy.
Contact
Questions about privacy? Contact privacy@teamchatcode.com. For data access or deletion requests, include “Privacy Request” in the subject line.