LINE Integration

Connect a LINE Official Account to a specific ChatIQ bot from your team dashboard.

Before You Start

• A LINE Official Account with a Messaging API channel
• Your LINE Channel ID, Channel Secret, and long-lived Channel Access Token (these are split across the LINE Developers Console and LINE Official Account Manager)

Where to find each credential

• Channel Access Token (long-lived)
  • LINE Developers Console: https://developers.line.biz/console/
  • Select your provider + Messaging API channel, then open the Messaging API tab and click Issue (or Reissue) under Channel access token.
• Channel ID + Channel Secret
  • LINE Developers Console: Basic settings tab for the same Messaging API channel.
  • Or LINE Official Account Manager: https://manager.line.biz/ and open Messaging API settings for your account (ID/secret are listed there).

Connect LINE in the Dashboard

1. Go to /dashboard/team/integrations and open the LINE tab.
2. Select the bot you want to connect.
3. Enter the Channel ID, Channel Secret, and Channel Access Token.
4. Click Save LINE Integration.
5. Copy the webhook URL shown after saving.

Configure LINE Webhook

In the LINE Messaging API console (Developers Console):

1. Paste the webhook URL into Webhook URL.
2. Turn on Use webhook.
3. Verify the webhook connection.

If you do not see Use webhook in the Developers Console, you can also enable webhooks in the LINE Official Account Manager under Response settings (https://manager.line.biz/ → Response settings → Webhooks toggle).

To verify, click Verify in the Developers Console, or send a test message to your LINE Official Account and confirm the integration receives it in ChatIQ.

Verification checklist

1. In the LINE Developers Console, click Verify next to your webhook URL.
2. Send a test message to your LINE Official Account from a personal LINE account (or add the account as a friend and then message it).
3. Open ChatIQ and confirm the conversation appears in Dashboard → Conversations for the connected bot.

Manage the Integration

• Use the integrations table to copy the webhook URL again.
• Edit credentials if you rotate secrets or tokens.
• Disable or delete the integration to stop inbound messages.

Need Help?

• Email support@chatiq.io if you run into setup issues.