Data Processing Addendum (DPA)

Version: 2026-02-03
Effective Date: February 3, 2026

This Data Processing Addendum (“DPA”) is incorporated into and forms part of the Terms of Service. It governs ChatIQ’s processing of Customer Content on behalf of Customers who act as data controllers.

1) Roles

• Customer is the data controller for end‑user data.
• ChatIQ is the data processor and processes data only on Customer’s documented instructions as provided through the Services.

2) Scope of Processing

ChatIQ processes Customer Content to provide and support the Services, including hosting, retrieval, analytics, and support workflows configured by Customer.

3) Customer Obligations

Customer is responsible for:

• Providing end‑user notices and obtaining any required consents
• Ensuring a lawful basis for processing end‑user data
• Configuring retention, privacy, and access settings consistent with its obligations
• Responding to data subject requests and instructing ChatIQ where assistance is needed

4) Security Measures

ChatIQ implements administrative, technical, and organizational safeguards aligned with industry standards. Details are summarized in our Security Overview.

5) Subprocessors

ChatIQ uses subprocessors for hosting, databases, analytics, and AI model providers. A current list is published in the Terms and Privacy Policy. ChatIQ will notify Customers of material subprocessor changes where required.

6) Data Subject Requests

Customers are responsible for responding to data subject requests. ChatIQ will provide reasonable assistance where required by applicable law and as technically feasible.

7) Retention and Deletion

Customers control retention for end‑user conversations within the Services. ChatIQ will delete or return Customer Content upon termination as required by the Terms, subject to applicable law.

8) Assistance and Logs

ChatIQ will provide reasonable assistance for data subject requests where required by law and technically feasible. ChatIQ maintains audit logs of administrative access and system events for security and compliance purposes, retained according to published retention policies.

9) Audits

Customers may request documentation of ChatIQ’s security practices. Additional audit rights, if any, are governed by the Terms and applicable enterprise agreements.

10) Updates

Material updates to this DPA require re‑acceptance. Continued use of the Services after notice of material changes constitutes acceptance where allowed by law.

Questions: Contact legal@teamchatcode.com.