How To Create Your AI Support Bot In Minutes

If you need a support bot fast, focus on scope, knowledge, and launch. This quick guide follows the actual ChatIQ flow so you can ship a helpful AI support bot in minutes, not weeks.

1) Define the scope (2-minute prep)

Before creating your bot, do a quick mental inventory. This prep work becomes the input we use to configure the bot.

Write down:

• The top 10 support questions you already get
• Where the bot will live first (website, docs, email)
• When the bot should hand off to a human

2) Create your bot from the dashboard

From your dashboard, click Create New Bot and use the form to describe the job. The description is the most important input because we use it to generate the name, system prompt, and starter responses.

Include:

• Who the bot is for and what it should solve (80–200 words)
• Optional tone (friendly, professional, technical)
• Optional website URL to ingest (about, docs, product page)
• Support contact info to route edge cases

Tap Create Bot to generate the bot. Your bot is created and ready to use! 🎉

3) Add knowledge

Upload documents or paste content so the bot has real answers. Use your best sources first:

• FAQs and help center articles
• Pricing, policies, and onboarding docs
• Past tickets or internal playbooks

Clean up the most important docs so they are clear, current, and easy to parse.

4) Test your bot

After creation, you land on the bot’s Test page. You can always return to it from Bots in the sidebar. Try your top support questions and confirm answers map to your documents.

If the bot misses, add or refine documents and try again.

5) Tune the bot

This is your control room for behavior and fast wins. Click Tune from the bot page to open it:

• Edit the System Prompt for tone, scope, and guardrails
• Set a Default Response for when AI is unavailable
• Add Pre-configured Responses for high-confidence replies
• Chat in private mode to test instantly

6) Review settings

Decide how the bot should behave in the real world. Click Settings from the bot page to adjust it:

• Set Visibility to Public if you want a public chat page
• Adjust Status (Active, Draft, Archived)
• Enable Rich Responses (Markdown) if your UI supports it
• Customize widget colors and styling

7) Embed it on your site

Generate a widget script, choose colors and position, and create an API key. Click Embed from the bot page, then restrict the key with allowed domains so it only runs where you expect.

Ready to launch?

You are ready to go. Keep improving the bot by adding new responses and documents as needed.